Stewarding
Duties of stewards
Activity 1
Ten basic duties for stewards have been identified.
Suggest what these ten basic duties are.
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Steward’s Code of Conduct
Stewards are representatives of the management, and during many events are the only point of contact between the management and the public. It is therefore recommended that management draw up a code of conduct for all stewards.
Activity 2
Devise a code of conduct for stewards at an event such as a Swansea City home game. The suggested structure of a steward’s code of conduct is shown below.
Suggest how each of these sentences should be completed:
a. Stewards should at all times be:
b. Stewards should at all times be:
c. Stewards are not:
d. Stewards should never:
a. Stewards should at all times be polite, courteous and helpful to all spectators, regardless of their affiliations.
b. Stewards should at all times be smartly dressed. Their appearance should be clean and tidy.
c. Stewards are not employed, hired or contracted to watch the event. They should at all times concentrate on their duties and responsibilities.
d. Stewards should never:
- wear clothing that may appear partisan or may cause offence while on duty
- celebrate or show extreme reaction to the event
- eat, drink or smoke in view of the public
- consume alcohol before or during the event
- use obscene, offensive or intimidatory language or gestures.
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Senior stewards briefing
Senior stewards and supervisors hold a briefing meeting with the duty safety officer before the game.
Activity 3
Watch the video sequence and make a list of the main points covered in the briefing.
Stewards briefing
Activity 4
Outline the issues discussed in the stewards briefing and evaluate the importance of the briefing.
Stewards’ safety handbook
Every steward should be fully appraised in writing of his or her duties and responsibilities. This can be achieved by the issue of a safety handbook.
Activity 5
Suggested a list of 14 sections for a safety handbook:
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Ground inspections
Senior stewards may well be involved in inspections of the stadium’s facilities. Inspections need to take place:
- 24 hours before an event
- Immediately before an event
- During an event
- After an event.
These inspections need to be recorded as evidence that they have taken place and any faults or issues reported and acted upon.
Set out below is a checklist published to assist managers with the organising and conducting of inspections.
Activity 6
Fill in what you think are the words missing from the instructions below:
1. Inspections and tests 24 hours before an event
Management should ensure that, at least 24 hours before each event, the following structures, installations and components are
inspected and tested by competent persons, and the test results recorded.
- fire warning and other fire safety systems
- stewards’ radio systems
- emergency telephones
- public address system
- closed circuit television system
- electronic information boards
- auxiliary power supplies
- emergency lighting systems
- temporary television camera platforms and gantries and other media installations
2. Inspections and tests before an event
Management should ensure that, before each event, structures, installations and components are
inspected and tested by competent persons, to check that:
- all structures are free from any damage, corrosion or deformation which might create a potential danger to the public
- exit doors, emergency exit doors, gates and pitch perimeter gates, whether operated manually or electronically, are functioning
- all entry and exit routes are clear of obstruction, free from trip hazards, and their surfaces are not slippery; and all such routes can be safely and effectively used
- turnstiles and metering or entry monitoring systems are functioning
- there are no accumulations of combustible waste or litter, particularly in areas vulnerable to fire; and all areas to which the public have access are generally clean
- hazardous materials have been removed, or safely stored, well away from public areas
- fire fighting equipment is in position and in good order
- areas to which public access is prohibited are appropriately locked or sealed off
- directional signs are in place and, where appropriate, illuminated
- the means instantly to remove or breach any fence, advertising material or other obstruction that might impede the exit of spectators into the area of activity in an emergency are in place
3. Inspections during the event
During an event, management should ensure that:
- litter and waste are not allowed to accumulate, and are removed to secure containers whenever possible
- materials are not allowed to accumulate or be stored in circulation, exit or escape routes
- all gangways, exits, emergency exits and escape routes are kept clear.
4. Inspections after the event
Following each event, management should ensure that:
- a general visual inspection of the ground identifies any signs of damage or deformation which might create a potential danger to the public, with particular attention to the condition of seats, terraces, viewing slopes, barriers and stairways
- combustible waste and litter are cleared and either removed or stored in secure containers
- any outstanding matters of concern are recorded and arrangements made for remedial action before the next event.
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